Lifecycle Management &
After-Sales Service  Â
Giving you peace of mind across the entire product lifecycle.
We specialise in comprehensive lifecycle management for in vitro diagnostic instruments, staying close from initial concept through production, operation and eventual decommissioning. Our integrated approach ensures reliability, compliance and performance across the entire product lifespan.
Product Lifecycle
Management
- We ensure regulatory vigilance and continuous product improvement by systematically analyzing customer feedback.
- Sustaining engineering ensures continuous instrument delivery through proactive obsolescence management and compliance with evolving standards, regulations, and certification, managed under a regulated change control process.
- Operations engineering drives manufacturing excellence using Lean, Six Sigma, and KPI monitoring while maintaining critical production tooling.
- End-of-life management ensures responsible device decommissioning, support continuity, and secure archiving of documentation.
- Supporting processes provide a strong quality backbone through document control, traceability, risk management, and CAPA/audit systems.
After-Sales Service
- Our highly skilled and qualified staff ensures professional root cause analysis and effective problem-solving.
- We provide comprehensive after-sales service for delivered devices, in close collaboration with our customers.
- In-house repair and refurbishment services are offered based on customized service contracts tailored to individual customer needs.
- Close collaboration between inline rework teams and after-sales service ensures thorough root cause analysis, efficient resolution processes, and a continuous shared learning cycle.
- Insights from after-sales and service activities serve as a valuable input for improving existing products and driving innovation.
From idea to industrialization, with confidence.
Horizon+ is a structured program to transfer customer prototypes into compliant, scalable and cost-efficient products — quickly and reliably.
