Lifecycle Management &
After-Sales Service
Giving you peace of mind across the entire product lifecycle.
We specialize in comprehensive lifecycle management for in vitro diagnostic instruments — supporting your product from initial concept through production, operation, and eventual decommissioning. Our integrated approach ensures reliability, compliance, and performance across the entire product lifespan.
Product Lifecycle
Management
- We ensure regulatory vigilance and continuous product improvement by systematically analyzing customer feedback.
- Sustaining engineering ensures continuous instrument delivery through proactive obsolescence management and compliance with evolving standards, regulations, and certification, managed under a regulated change control process.
- Operations engineering drives manufacturing excellence using Lean, Six Sigma, and KPI monitoring while maintaining critical production tooling.
- End-of-life management ensures responsible device decommissioning, support continuity, and secure archiving of documentation.
- Supporting processes provide a strong quality backbone through document control, traceability, risk management, and CAPA/audit systems.
After-Sales Service
- Our highly skilled and qualified staff ensures professional root cause analysis and effective problem-solving.
- We provide comprehensive after-sales service for delivered devices, in close collaboration with our customers.
- In-house repair and refurbishment services are offered based on customized service contracts tailored to individual customer needs.
- Close collaboration between inline rework teams and after-sales service ensures thorough root cause analysis, efficient resolution processes, and a continuous shared learning cycle.
- Insights from after-sales and service activities serve as a valuable input for improving existing products and driving innovation.
From idea
to industrialization,
made easy.
Horizon+ is a structured program to transfer customer prototypes into compliant, scalable and cost-efficient products — fast and reliably.
